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Damage report

What to do in case of damage during transport?

  • Photo of the entire size (outside of the package) with the package label clearly visible and legible.
  • Photo of an opened package with the contents and inner packaging clearly visible inside the package.
  • Photos of all types of inner packaging
  • Photo of the entire size of the article.
  • Detail photo / close up of the concrete damage of the article.

You must report your damage within 5 working days.
Without this information we cannot process this claim!
Once we have this information, we will continue working for you.